Refund & Returns Policy

At Laiara, every piece is crafted with care, intention, and a commitment to exceptional quality. We want you to love your purchase, and we also want to ensure that every garment we ship meets the standards of a luxury resort‑wear house. Our Refund & Returns Policy is designed to be clear, fair, and aligned with North American consumer protection practices.

1. Return Eligibility

If you need to return an item, we’re here to help. Returns are accepted within 14 days of confirmed delivery, based on the carrier’s tracking information.

To qualify for a return, items must be in pristine, unworn, unwashed condition, with all original tags and packaging intact. Because of the delicate nature of resort wear, we’re unable to accept items that show signs of:

• Wear, washing, or stretching
• Perfume, deodorant, smoke, or other scents
• Makeup, sunscreen, lotion, or body‑oil transfer
• Sand, moisture, or environmental residue
• Alteration or damage
  

We kindly ask that you try on garments indoors and avoid contact with cosmetics or skincare products until you’re sure the item is right for you.

2. Items Not Eligible for Return

For hygiene and safety reasons, certain items cannot be returned:

• Swimwear
• Bodysuits
• Items marked “Final Sale”
• Discounted or promotional items
• Gift cards

 These items are final sale at the time of purchase.

3. How to Request a Return

To begin a return, please contact our team with:

• Photos of the item in its received condition
• Photos of any concerns or defects
• Photos of the packaging and shipping label

In situations involving missing, incorrect, or damaged items, we may request a brief unboxing video to help us resolve the matter quickly and accurately. Once your return is approved, you’ll receive instructions for sending the item back to us.

4. Refunds

Refunds are issued to the original method of payment once your item has been received and inspected by our Quality Assurance team.

 Please note:

• Return shipping fees may apply
• A restocking fee (up to 15%) may be deducted
• Duties and taxes may not be refundable depending on customs regulations

 Refunds are typically processed within 7–10 business days after inspection approval.

5. Exchanges

We’re happy to assist with exchanges whenever inventory allows. If the requested item is unavailable, we’ll process a refund according to the terms above.

 6. Incorrect, Missing, or Damaged Items

If something isn’t right with your order, please notify us within 48 hours of delivery. Providing photos (and video, if requested) helps us resolve the issue swiftly and ensures accuracy in our review.

7. Protecting Product Integrity

To maintain fairness for all customers and uphold the quality of our garments, Laiara monitors accounts for unusual or repeated return activity. In cases where patterns suggest misuse of the return process, we may limit or decline future returns or cancel pending orders. This ensures that every customer receives authentic, untouched, premium‑quality resort wear.

8. Returning Your Package

Please ensure your return is securely packaged and shipped with a trackable service. Laiara is not responsible for return parcels that are lost or damaged in transit.

9. Policy Updates

Our policies may evolve as we continue to refine our customer experience and comply with North American regulations. Any updates will be reflected on this page.