1. Purpose & Scope

This Returns & Refunds Policy (“Policy”) explains the rights of consumers and our procedures for accepting returns, issuing refunds, and providing exchanges for products purchased from Laiara Lifestyle Limited (“Laiara Lifestyle”, “we”, “us”, “our”) through our ecommerce platform. This Policy is designed to comply with applicable Canadian consumer protection laws, including the Consumer Protection Acts of British Columbia, Alberta, Ontario, Québec and other provinces/territories where we sell and ship products.

2. Eligibility for Returns

2.1 Timeframe: Items must be returned within 30 days of delivery unless otherwise specified. Québec consumers retain statutory rights under the Consumer Protection Act and may have longer return windows where applicable.

2.2 Condition: Returned products must be unused, unworn, unwashed, and in their original packaging with all tags attached. Products that are damaged through customer misuse or missing parts may not qualify for a full refund.

2.3 Exclusions: Certain products may be non-returnable for hygiene reasons (e.g., intimate apparel) or where clearly marked as final sale.

3. Return Process

3.1 Requesting a Return: Customers must submit a return request by contacting us at [Insert Email] or through the returns portal on our website. Please include your order number, the product(s) you wish to return, and the reason for return.

3.2 Shipping the Return: Once your request is approved, we will provide instructions and, where applicable, a prepaid return label. Customers outside Canada or in remote areas may be responsible for return shipping costs unless the return is due to a defective or incorrectly shipped item.

4. Refunds

4.1 Method of Refund: Refunds will be issued to the original payment method used at checkout.

4.2 Timing: Refunds will be processed within 5–10 business days after we receive and inspect the returned item(s). Processing time may vary depending on your bank or payment provider.

4.3 Partial Refunds or Restocking Fees: We may deduct a restocking fee (up to 10%) for non-defective returns or where returned goods are missing original packaging.

5. Exchanges

We offer exchanges for size, color, or defective merchandise. If the requested exchange item is out of stock, we will issue a full refund instead.

6. Defective or Incorrect Items

If you receive a defective product, or an incorrect item is shipped, please notify us within 7 days of delivery. We will cover return shipping and provide a replacement or full refund at no additional cost.

7. Provincial Consumer Rights

This Policy does not limit any rights that consumers may have under provincial or territorial laws. In Québec, consumers benefit from legal warranties that goods must be durable, free from hidden defects, fit for normal use, and as described.

8. Contact Information

For all return or refund inquiries, please contact:

Laiara Lifestyle Limited – Returns Department
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Physical Return Address]