Shipping Policy

At Laiara, we take great care to ensure your resort‑wear arrives safely, promptly, and beautifully packaged. Our Shipping Policy is designed to provide clarity and confidence while protecting the integrity of every order.

1. Order Processing

All orders are processed within 1–3 business days. During peak periods, processing times may vary slightly, but we always work to ship your order as quickly as possible. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.

2. Delivery Confirmation

Delivery is considered complete when the carrier marks the package as “Delivered” to the address provided at checkout. This timestamp serves as the official record for:

  • Start of the 14‑day return window
  • The 48‑hour reporting window for missing, incorrect, or damaged items

 Please ensure your shipping address is accurate and secure.

3. Shipping Responsibility

Once a package is marked as delivered, responsibility transfers to the customer. Laiara is not liable for:

  • Porch theft
  • Mis delivery due to incorrect or incomplete addresses
  • Packages collected by someone at the delivery location

 We recommend choosing a delivery location that is safe and reliable.

4. Shipping Accuracy

Customers are responsible for providing complete and accurate shipping information. Laiara cannot refund or replace orders shipped to:

  • Incorrect addresses
  • Missing apartment/unit numbers
  • Mistyped postal codes

 If an address error is identified before shipment, please contact us immediately.

 5. Shipping Costs

Shipping costs are calculated at checkout based on destination, order weight, and selected shipping method.
Free shipping promotions may be offered occasionally and will be clearly advertised.

5. International Orders

For orders shipped outside Canada:

  • Customs duties, taxes, and import fees may apply
  • These charges are determined by the destination country and are the customer’s responsibility
  • Customs processing may extend delivery timelines

 We appreciate your patience with international logistics.

6. Lost or Delayed Shipments

If a shipment appears delayed or lost, please contact us so we can assist in initiating a carrier investigation. Refunds or replacements for lost shipments are issued only after the carrier completes its investigation and confirms loss.

 7. Damaged, Missing, or Incorrect Items

If your order arrives with any issues, please notify us within 48 hours of delivery. To help us resolve the matter quickly, please provide:

  • Photos of the packaging
  • Photos of the item
  • The shipping label
  • A brief unboxing video (recommended; may be required for certain claims)

 This ensures accuracy and protects the integrity of our review process.

8. Fraud Prevention

To maintain fairness for all customers, Laiara monitors accounts for unusual shipping‑related claims, including repeated reports of missing or damaged packages. We reserve the right to decline future orders or returns if patterns suggest misuse.

9. Policy Updates

Our Shipping Policy may be updated periodically to reflect operational improvements and regulatory requirements.

 

Laiara Lifestyle Limited – Shipping Department

Mail: connect@laiara.ca
Our WareHouse: Quesnel British Columbia Canada